High-Stakes Testing Programme Management

As Program Coordinator — MIS at Pearson-VUE Dubai, we managed end-to-end operations for high-stakes computer-based certification testing globally. Led service delivery improvements and ensured operational excellence and compliance.

Pearson VUE's Dubai hub managed high-stakes computer-based certification testing for global programs. Service delivery processes needed optimization to handle increasing test volume while maintaining zero-tolerance compliance standards.

As Program Coordinator — MIS, we redesigned service delivery workflows, implemented automated scheduling and incident tracking, and established KPI dashboards for real-time operational visibility across all testing centers.

Delivered measurable improvements in service delivery efficiency and maintained 100% compliance with global testing standards across all managed programs. Managed operations across multiple regions for 2+ years.